Frequently Asked Questions
Who uses Event Prize Games products?
What does my purchase come with?
What does the Plinko come with?
Is the Prize Wheel a quality made product?
How can I customize my prizes/graphics?
How can I protect or transport my Prize Wheel or Mini Plinko?
Is the Prize Wheel difficult to assemble?
How quickly can I get my order?
Are my credit card purchases secure?
Does the Prize Wheel have to be disassembled to transport it?
If I need to return my purchase, are there any special shipping requirements?
How does my product ship?
Can I ship my product outside of USA?
How can I get my order?
Q: Who uses Event Prize Games products?
A. Organizations of any kind, HR departments, sales and other training facilities, trade shows, schools, radio stations, fairs, concerts, sporting events, anything for prize giveaways.
Q: What does my purchase come with?
A. Everything you need comes with your purchase: The Prize Wheel, the corresponding stand, complete assembly instructions and all fasteners, wrenches and Allen Wrenches needed to assemble. Please visit our online templates for customizing your prizes.
Q: What does the Plinko come with?
A. Plinko includes 3 pucks. To customize your graphics, use our online templates.
Q: Is the Prize Wheel a quality made product?
A. Absolutely! Black Wheels are made of a combination of extra tough ABS plastic and durable PETG plastic. Clear Wheels are made entirely of PETG. For Clicker Wheels, the clicker itself is made of virtually unbreakable nylon plastic, able to withstand hundreds of spins. The tabletop and floor stands and wall mounts are made of high quality, powder coated steel. All of our products come with a 1-year warranty.
Q: How can I customize my prizes/graphics?
A. With the templates on our website in both Microsoft Word and Adobe Illustrator format, you can take ordinary 8 ½” X 11” paper and create your own prizes/graphics. For color, you can use a color printer or colored paper, whatever suits your needs. Customizing the logo works the same way. Click HERE to download easy-to-use templates.
Q: How can I protect or transport my Prize Wheel or Mini Plinko?
A. We have an optional travel case available if you need to carry your Prize Wheel or Mini Plinko with you.
Q: Is the Prize Wheel difficult to assemble?
A. No. The instructions included make it easy to assemble. It typically takes no more than 30 minutes. We recommend two people assemble the Super Prize Wheel.
Q: How quickly can I get my order?
A. Normally we ship within 2 business days of receipt of confirmed funds, such as credit card purchases. Customer Service can confirm a ship date upon request. Same day shipping is available for a surcharge if order is placed before 12 p.m.(noon) E.S.T.
Q: Are my credit card purchases secure?
A. Yes. We carefully safeguard your credit card information on our secure site to protect against fraud and theft.
Q: Does the Prize Wheel have to be disassembled to transport it?
A. No, the product can be placed in the travel case without disassembly.
Q: If I need to return my purchase, are there any special shipping requirements?
A. Yes. Per the warranty section it states, "The product must be shipped prepaid in the original packaging or substantially similar packaging providing an equal amount of protection." If a returned product is not resalable due to improper packaging, a restocking fee of 30% of the cost will be charged and shipping fees will not be reimbursed.
Q: How does my product ship?
A. All products are shipped in a corrugated box and shipped knocked down to minimize freight costs. If a travel case is purchased simultaneously with a Prize Wheel or Mini Plinko the product will ship assembled inside the case, which is also boxed.
Q: Can I ship my product outside of USA?
A. Our online shipping prices are to USA and Canada ONLY. However, if you wish to ship your product to a different country, please contact customer service at 1.855.670.9883 for accurate rates.
Q: How can I get my order?
A. We guarantee your order will ship by the next business day or it ships for free. [Via ground service within the continental USA]. Same day shipping is available for a surcharge if order is placed before 12 P.M. [Noon] EST. Customer service can confirm a shipping costs and ship date upon request.